Terms and conditions

TERMS AND CONDITIONS

When purchasing at plty.dk you automatically accept the terms and conditions stipulated below. Consequently, we recommend that you read the terms through carefully before purchasing.

PAYMENT
We accept following cards:

VISA
Mastercard
American Express

Paypal

All prices are stated in Euro and includes 25% VAT.

PURCHASE
In order to purchase products at plty.dk you must fill in your personal information and payment information. Once your order has been placed you will receive a confirmation email. When your purchase has been accepted and the article is registered in our stock, you will receive a shipping confirmation stating your personal parcel number/ tracking number (AWB). That way, you will always be able to track your order.

You will only be charged once the order has been shipped.

If you have any further questions, please do not hesitate to contact us at customerservice@plty.dk.

DELIVERY
We ship to wherever you are, and we usually ship orders three times a week.

The delivery guidelines below are approximations and not a guarantee of delivery within the stated time.

Denmark: 1-3 working days
Scandinavia: 2-6 working days
Europe: 5-10 working days
Rest of the world: 7-15 working days
Please note that when shipping to outside of Europe, the order will have to go through the customs authority for clearance – this is not included in the approximate delivery time.

When you order to you can choose yourself which address or accesspoint you want.

SHIPPING
All goods are sent from Roskilde, Denmark. We ship worldwide. Relevant freight charges will appear from the order confirmation before you pay.

We ship all orders as parcel post which makes it possible to track and trace the parcel. The goods are insured in transit and we kindly ask you to check the contents of the parcel upon receipt. We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us (customerservice@plty.dk) immediately, or at the latest 2 days after receipt.

RETURN & EXCHANGES
Articles bought from PLTY are fully returnable within 14 days upon receipt. The goods must be returned unused and in the same condition as they were upon receipt, in the same packaging or a similar protective box. Returns and exchanges happens at your own risk and expense and is to be handled by you. You have 14 days to return the goods.

If you wish to return your order, please contact us by email with your order number and the reason for returning. Please contact us at customerservice@plty.dk before sending back the goods, and we will provide you with directions for return. Please note that expense for the return shipment is paid by you.

When we have received the goods and approved the return, we will transfer the purchase amount to your account within 5 days. We dont return the shipping cost. Please remember to keep your post office receipt as a documentation that the goods have been sent.

COMPLAINTS
PLTY trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear. In connection with complaints, defects and faults or non-delivery of goods please contact customer service at customerservice@plty.dk

SECURITY
All communication between our payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer). Only the payment provider Stripe (stripe.com) or Paypal has access to your data. It is not possible neither for PLTY nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase. At PLTY your personal contact information is 100% confidential, and we guarantee that no unauthorized persons will have access to it.

CUSTOMS DUTY AND VAT
When you order from an EU country you pay Danish VAT, but no customs duty in accordance with the rules of free movement of goods. Local taxes and duties may apply, in which case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From that point, it is your own responsibility to contact the carrier and pay for the added additional costs.